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Don’t make the customer run around
In Dubai, a license to run a business is step 1 in getting the business off the ground. After that there are some basics you needs for the office – a phone/Internet connection, a PO box for snail mail...
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The un-call center
I don’t know why it’s called a call center. You seldom run into a person who will sort out your problem. More often than not it is an automated voice response system that seems to combine low cunning...
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How well should a bank know its customers?
A bank’s relationship with a customer is different from normal relationships. At stake are money and trust, arguably the two most contentious issues in life. I don’t expect a bank to understand its...
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Internet on the road: a rough customer journey
On an average day I spend 3 hours in the car, courtesy a consulting assignment in Abu Dhabi. I have hired a driver for the duration of the assignment, and yesterday I decided to get an Internet...
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“We don’t alter the waist” explained the retailer
Most of my clothes come from a well-known British retailer in Wafi mall. Their selections are decent, the quality is good and the sizes fit me pretty well. Recently, in the spirit of Eid shopping, I...
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